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In Conversation With Mr. Srijan Vadhera, General Manager at Conrad Bengaluru and Chairman of Travel & Tourism (Karnataka) at BCIC

Date: July 29, 2020

Mr. Srijan Vadhera sits down with our Dean, Mr. Nirmaalya B Biswas, to discuss the various facets of the Hospitality industry and what’s in store for those looking to pursue a career in it.

With an impressive 20-year rich experience in hospitality primarily in the luxury and upscale segments, Mr. Srijan Vadhera is known for his dynamic leadership and comprehensive knowledge of international service standard procedures. At Conrad, he spearheads the hotel’s growth and expansion through innovative and ground-breaking strategies and remains focused towards further strengthening Conrad Bengaluru, marking it on the Global hospitality map, as the preferred destination for business and leisure travellers. As Chairman, Travel & Tourism (Karnataka) at Bangalore Chambers of Industry and Commerce, Mr. Vadhera has adept insight and a plethora of experience in the weddings and celebrations landscape. His knowledge and passion combine to resonate the extensive background in hotel leadership and Sales and Marketing. Watch the talk on Instagram here.

In Conversation With Mr. Jaideep Singh, Sr. Vice President and Head Hospitality at Bhartiya City, Bengaluru

Date: July 22, 2020

In this exclusive talk, Mr. Singh discusses his journey in the Hospitality industry and offers insights into the sector. He touches upon various career opportunities available, skillsets that need to be developed, and entrepreneurial avenues that you can pursue in Hospitality.

Mr. Jaideep Singh is a senior hospitality professional with over 29 years of experience across corporates like Bhartiya Urban, Mantri Developers, Radisson Hotels, and Oberoi Hotels. He is currently the Head of Hospitality at Bhartiya Urban, Bengaluru. He has in-depth experience in operating top hotels. From the past 14 years, in his operational capacity, Mr. Singh has been developing and launching new Hospitality projects in Goa, Bengaluru, and Kerala. His areas of expertise extend to business-led strategies, commercial negotiations, a strong network of specialized consultants, and conceptualizing high standards of operations. He has a postgraduate in Hotel Management & Operations from the prestigious Oberoi School of Hotel Management, Delhi; a graduate in Hotel Management from the Institute of Hotel Management, Ahmedabad; and a certificate in General Manager program from The Hotel School Cornell University. Watch the talk on Instagram here.

How to Become A Restaurant Supervisor?

A Restaurant Supervisor or Manager is one who is in charge of the day-to-day operations of a restaurant. They are vital to the successful running of the restaurant and are responsible for overseeing all activities involving the wait staff, kitchen staff, suppliers, vendors, and customers.

Roles and responsibilities

The Restaurant Supervisor, being the acting head of the establishment, is endowed with a number of responsibilities. Some of these include,

  • Assisting guests with their meals and any queries they may have about the restaurant
  • Scheduling activities for the restaurant and ensuring all are executed accordingly
  • Supervising kitchen and dining activities
  • Ensuring all dining and catering guidelines are followed meticulously
  • Collaborating with higher-ups to review employee performance and making necessary changes based on it
  • Managing inventory and supply
  • Hiring and train staff
  • Managing financial operations such as budgeting, monitoring accounts, and keeping track of daily receipts
  • Planning and developing standards for maintaining excellent service and food quality

There are many more tasks that a Restaurant Supervisors or Managers undertake. They have a high-pressure job that expects them to constantly be on their toes.

Skills required

A Restaurant Supervisor is the face of the establishment. He/she is responsible for the running of the restaurant. As such, there are certain exceptional hospitality skills that they should possess. They should,

  • Have excellent knowledge of the industry and its developments
  • Possess strong understanding of food and beverage service
  • Have the ability to use restaurant management software(s)
  • Be decisive and think on their feet
  • Possess outstanding customer service skills
  • Have good communication and interpersonal skills
  • Display strong leadership skills
  • Have experience in conflict resolution, inventory management, and staff training

Educational qualifications

The background requirements for this job primarily rests on the establishment you want to work in. Small restaurants will accept anyone with a simple class 12 qualification. However, international and upscale hotels such as Accor, Marriott, Taj, and others require their managers have at least a Bachelor’s degree in Hospitality Management or similar. A Master’s degree is highly valuable in the industry as it opens doors to more managerial opportunities. Some hotels and restaurants prefer candidates who have had at least a couple of years of experience in managing or working in the restaurant. So, it is important to get your hands dirty when you are pursuing the degree.


A typical entry-level position as a restaurant supervisor caln fetch you around INR 2,40,000 per year. The average salary for this position lies at INR 4,00,000. With enough experience, you can make anywhere between INR 6,60,000 to 7,00,000 per year.

Of course, there are many factors that affect these numbers. The location, establishment, city, etc. can significantly affect how much you make. For example, if you’re working for a well-established international restaurant chain, there are chances you’ll be making more than the average per year. Even if the restaurant is a local chain but quite popular, you can still expect a lucrative compensation.

Cities, where you can get a comfortable compensation as a Restaurant Supervisor, include Mumbai, New Delhi, and Bangalore. These cities have a thriving nightlife and significant populace that have demanded the opening of many local and international restaurant chains. Thus, you have to factor in a number of elements to truly get compensated for what you deserve.

The MBA in Hospitality Management program from MBA ESG teaches you the fundamental skills and techniques required to make it as a Restaurant Supervisor. You receive both theoretical and mostly practical training in the art of restaurant management. Along with this, you are also encouraged to intern with numerous industry leaders in hospitality sector to acclimate yourself to the industry. Therefore, you will already have enough training and experience to tackle everyday issues and challenges in the industry.

7 Major Cities in India to Pursue Hospitality Management

According to a study titled ‘Hotels in India: Trends and Opportunities’, the hotel industry, in 2017, saw one of the highest levels of occupancy in over a decade. The services sector was, as a result, driven mainly by the hospitality industry. This spells good news for the hotel as well as the hospitality industry. It means that people are investing more in travel and tourism. While the overall numbers across the country look good, much of the contribution comes from India’s major tourism hubs.

Here are the top 7 cities which contributed to the growth of the industry.

  1. New Delhi – The capital is one of the most visited and popular cities in the world, thanks in large to its rich history and culture. Hotel room distribution was the highest for New Delhi among all the cities in India, with the total number of rooms going up to 14,296. It was a 5.5% increase that resulted in more than 70% rooms being occupied.
  2. Mumbai – New Delhi was, not surprisingly, followed by Mumbai. Occupancy was the highest for Mumbai with over 74%. It’s not hard to see why. Mumbai is one of the busiest cities in India and the world. A cosmopolitan and populous city, it offers tourists a taste of India’s culture, entertainment, and business. Therefore, it’s quite obvious why the study puts Mumbai on top.
  3. Bangalore / Bengaluru – The IT hub of India is a melting pot of cultures. People from all over the country and the world have made Bangalore their home. Hence, along with a healthy tourist populace, it also boasts of a diverse residential base. The service industry has thrived in Bangalore ever since it ushered in the IT wave.
  4. Chennai – Chennai too has a budding IT culture, though not as vast as Bangalore. This again, has led to the city playing host to a multitude of tourists, thus seeing a boom in the hospitality sector.
  5. Pune – Pune is giving tough competition to Mumbai in terms of employment and residence. Though there aren’t as many places for tourism in Pune, it is one of the most popular destinations in India.
  6. Goa – This list is incomplete without Goa on it. It is one of the biggest tourism hubs in India. Many people visit Goa to get away from the hullaballoo of daily life and relax at its many beaches. Thus, it comes as no surprise that it recorded the second highest level of growth at 14.8%, preceded only by Kolkata.
  7. Hyderabad – Like Bangalore and Chennai, Hyderabad is another prosperous IT city. Besides being a job hub, Hyderabad is famous for its historical monuments, delectable gastronomy, and riveting culture. All these make the city one of the most visited in India.

Top hotel chains such as Marriott International, ITC Hotels, Accor Hotels, Hyatt Hotels, Oberoi Hotels and Resorts, Lemon Tree Hotels, etc. have all set up base in these cities owing to their diversity, friendliness, and convenience. As such, the number of jobs in this sector will be plenty. However, it’s not just hotels but hospitality as a whole that needs well-qualified, capable young minds to drive the industry forward.

MBA ESG, Bangalore, offers one of the few Hospitability Management programs that will actually transform you into a hospitality pro. If you’re looking for a program that’ll provide you both a well-rounded understanding of hospitality as well as a global outlook of the industry, the MBA in Hospitality Management from MBA ESG is your best bet.

How to Become a Chief of Reception?

A hotel is a busy establishment that never closes its doors. There’s always a flurry of guests at odd times who have to be attended to. They have to be attended to with patience, courtesy, and friendliness. Not only that, employees who are assigned these tasks have to be managed efficiently to ensure guests are satisfied with the service. This is handled by the Chief of Reception.

Many would be under the impression that anything involved with “reception” automatically means “receptionist”. Well, it isn’t so. The Chief of Reception is a managerial position that involves more than just meeting and greeting guests at the front desk. It is an interesting role with a lot of operational and administrative responsibilities.

Roles and responsibilities

The primary tasks of a Chief of Reception involve the following,

  • Supervising tasks at the front desk/reception and ensure they are completed to organizational standards
  • Maintaining courteous customer relations
  • Handling customer complaints, disputes, and queries
  • Developing strategies to improve business, customer relations, and employee morale
  • Monitoring hotel activities to ascertain everything is running smoothly
  • Inspecting hotel facilities for safety and cleanliness
  • Preparing budgets and reports
  • Hiring, training, and managing new employees

Skills required

Outstanding customer service is the main skill required for a Chief of Reception. As the role involves working at the front desk or reception, they should possess excellent leadership skills. They should also be able to understand and resolve customer issues in a fair and friendly way. Having a keen eye for detail is another important skill that comes in handy for a Chief of Reception. Since this is a customer-facing role, communication and interpersonal skills are a must.

Educational qualifications

Since a Chief of Reception has a diverse array of responsibilities and those working as one should be aptly skilled to manage day-to-day operations, a mere high school diploma will not suffice. They should be highly-qualified in hotel management or a related field. Hence a Bachelor’s or Master’s degree in hotel or hospitality management is a must for candidates.

Along with the degree, it is recommended to have a good amount of experience in the field. The experience will help you get accustomed to the fast pace of the role and constant demands of guests and customers. Internships in Hospitality Management are a great way to get your start in the industry.


The Chief of Reception is a managerial position that involves a plethora of duties. Therefore, the salary too lies in that bracket. Receptionists make, on an average, around INR 1,55,000 per year whereas a Chief of Reception makes an average of INR 3,02,225 per year. In this role, salaries can go up to about INR 8,45,000 per year if you possess relevant experience.

The MBA in Hospitality Management from MBA ESG trains you for a rewarding career in the industry. It gives you the opportunity to explore different avenues and choose your niche. The hands-on training and industry experience further make the program highly relevant for aspiring hospitality management enthusiasts.

How to Become A Hospitality Trainer?

How to Become A Hospitality Trainer?

Hospitality, as you know, is a broad industry. There are so many job roles and career paths involved that merely counting them will exhaust you. Now, each and every one of these varied and diverse paths needs a great deal of understanding to be taken up. This is where a Hospitality Trainer steps in. Hospitality Trainers are responsible for training the staff in a hotel or hospitality provider. They have to ensure trainees are capable of executing their tasks efficiently.

Roles and responsibilities

The primary responsibility of a Hospitality Trainer is to teach staff how to deliver world-class customer service. The hospitality industry’s USP lies in providing quality service to guests, clients, and customers. Therefore, Hospitality Trainers work towards ensuring this service is delivered. Besides this, their responsibilities comprise,

  • Recognizing gaps in knowledge and skills and fill them adequately
  • Planning and designing training programs
  • Aiding in the recruitment of suitable candidates for particular roles
  • Assigning tasks to staff in line with their capabilities
  • Preparing job descriptions of roles that are to be filled
  • Conducting training on proper work techniques and skills
  • Providing training in communication and aptitude
  • Managing events that are conducted at their organization

Skills required

Training is a vital part of the hospitality industry. There should be someone who knows how to impart the skills, aptitude, and understanding of the job and its responsibilities. As such trainers themselves must possess exceptional skills in a number of sectors. Some of these include,

  • Practical experience in the hospitality industry
  • Strong writing and editing skills
  • Good presentation and time management skills
  • Excellent communication and interpersonal skills
  • Ability to work with different teams and leadership styles
  • Demonstration of outstanding customer service
  • Fair understanding of technical tools such as spreadsheets, word processors, databases, etc.
  • Knowledge of video conferencing, webinars, data analysis, statistics, and similar others
  • Willing to work non-conventional hours, including weekends and holidays

The skills that a Hospitality Trainer must possess are not limited to these alone. However, no matter which sector of the industry they enter, these skills will form the foundation of their job. As part of this vast industry, they must master the skills required of their niche, which could vary from one establishment to another.

Educational qualifications

There is no particular qualification that you need to become a Hospitality Trainer. This is because hospitality training spans a number of different sectors. However, it is vital that Hospitality Trainers have at least a full-time degree in Hospitality Management. Many hospitality management programs cover a broad range of topics that allow students to further their learning in more niche fields. While a Bachelor’s degree is a great start, having a Master’s such as an MBA in Hospitality Management  will not just give you a deeper understanding of the industry but also open doors to numerous high-paying and high-positioned jobs.


The salary for a Hospitality Trainer depends on various factors such as experience, type of industry, and the establishment of work. When starting out, you can expect to make about INR 2,00,000 per year. As you progress in the industry and skill-up, your salary package will also see a hefty increase. Experienced Hospitality Trainers may make up to INR 10,00,000 or even 15,00,000 per year. Many managers tend to move on to training after a period of time. At that juncture, salaries can go even higher. It is hard to estimate the exact salary range for trainers, but with the right skills and experience, you can be sure it’s quite rewarding.

MBA ESG’s MBA in Hospitality Management program offers students a global perspective of the industry [link to the “2-week Paris trip” article]. It makes sure they are equipped with the skills and experience necessary to successfully make it in the industry as a trainer or otherwise.

Hospitality Management Internships

Work experience is a sure shot way to secure that coveted job you’ve always wanted. But it often happens that students are not ready for the industry upon graduation. They do not have enough practical, hands-on experience in the industry to start working full-time in their roles. The solution to these employment woes is internships.

So, what are internships?

Internships are nothing but work experiences gained over a short period of time. They are a great way to hasten the employment process. They lessen the time between your graduation and your employment by ensuring you are already equipped with the skills and competencies required for that particular role.

Employers prefer candidates who have some sort of work experience as it cuts down on training time. The internship serves as your training. Therefore, you’ll be onto the job upon securing it rather than spending 3 to 6 months getting trained.

Gone are the days when internships meant you had to slog and work for free without the guarantee of a job afterward. Today, internships are highly in demand by employers and candidates with work experience edge out those without by a large margin. Organizations often offer paid internships and view interns as one of their own employees. Many interns get hired by the organization in which they’ve interned.

Internships in the hospitality industry

Skills that are absolutely essential in the hospitality industry are customer service and communication. It is crucial that you master these before applying for an internship. Other skills such as teamwork, diplomacy, problem-solving, etc. can still be learned on the job, but your communication and service skills are part of your personality and hence, should be top-notch. This is because a major part of your job will deal with talking to and interacting with customers. If you’re adept at these two skills, half the work is done.

How to pursue an internship in hospitality?

Getting an internship is not difficult. Many hotel chains such as Marriott, Oberoi, Taj, etc. offer pretty good internships to aspirating candidates. But prepare yourself well to ensure you get the internship among the hundreds of others who’ve also applied.

So, what should you do to clinch the opportunity of interning with your preferred hotel/hospitality chain?

  1. Start searching for internships about 6 to 8 months in advance
  2. Make a list of hotels/hospitality service providers with whom you’d like to intern
  3. Talk to your seniors, teachers, friends, family, neighbours, or anyone who may be able to help you secure or at least provide information about the internship
  4. Contact the hotel/organization directly and ask if they are offering internships
  5. Prepare a resume, highlighting your strengths and showcasing your skills that the industry demands
  6. Attach a cover letter and send out your resume

NOTE: Some hotel chains may have specific conditions to apply for internships. Check them out before you send your resume.

  1. Follow-up on the status of your application

Always remember, an internship is a stepping stone to getting your dream job. The more you intern, the better your skills become, and the more chances there are of you getting hired by your dream company.

The MBA in Hospitality Management program at MBA ESG helps you pursue numerous internships with industry experts that will enable you to become job-ready. So, what are you waiting for? Begin sharpening those skills from today because you could be working for your dream company tomorrow.

How to Become a Tourist Accommodation Consultant?

A Tourist Accommodation Consultant or Travel Consultant is the intermediary between a customer and travel service provider. He/she helps plan leisure and/or business accommodation as per the customer’s needs.

Roles and responsibilities

Tourist Accommodation Consultants have to work in a fast-paced, high octane environment that demands the following responsibilities,

  • Assess customer needs and provide them solutions that best suit their plans and budget
  • Simplifying the itinerary of customers using their industry connections
  • Planning the customer’s travel and stay, ensuring it is comfortable and hassle-free
  • Offering cost-effective travel and accommodation plans
  • Build lasting relationships with customers to ensure they maintain their association with the company
  • Modify existing bookings to suit the customer’s current needs and circumstances
  • Stay up-to-date on industry trends and updates and inform the same to customers
  • Coordinate all aspects of travel to ensure the customer’s plans go smoothly without any hiccups

Skills required

Hospitality management is all about creating memorable experiences for customers by providing the right kind of service that will make them come back for more. Therefore, you should understand that, as a travel consultant, you are required to be highly organized, sociable, meticulous, interactive, energetic, enthusiastic, accommodating, and extremely dedicated to your customers.

You should have basic computer skills as you will be dealing with travel data on a real-time basis. When customers request hotel, hostel, or any kind of information about accommodation or travel, you should be able to provide it immediately. You should also be well-versed in sales as it requires a fair amount of selling to customers.

Typically, the job is set in an office with regular business hours. But there may be times when you may have to extend your shift or work during the weekends to accommodate the customer’s schedule. You should be flexible to work in shifts based on the customer’s time zone.

The most important skill that will help you succeed in this industry is excellent customer service. Building a good rapport with customers and maintaining it is vital to your growth in the industry.

Educational qualifications

A Travel Consultant position usually requires you have at least a high school diploma. Having a Bachelor’s or Master’s degree is an asset in this industry as you will be experienced in the art of customer service, which is the primary requirement of hospitality management. An MBA in Hospitality Management is apt for a career as a Tourist Accommodation Consultant.


Tourist/Travel Consultants can usually earn, on an average, approximately INR 3,10,000. The salary ranges between about INR 1,53,000 and INR 5,00,000. This range does not include perks associated with the job. Experience matters in this role as you have to learn how to handle the multiple tasks you’ll be entrusted.

MBA ESG’s Hospitality Management program is a great place to begin your journey as a Travel/Tourist Accommodation Consultant. You not only equip yourself with operational skills that the job necessitates but also imbibe the interpersonal traits that will help you excel in this industry.

Salary source: Payscale

How to Pursue a Career in Cruise Ship Hospitality Management?

A cruise ship is a thrilling and fun place to be. Surrounded by the deep blue sea, beautiful picturesque sunsets, gourmet food, and great entertainment on-board, guests get to truly be at the heart of nature and enjoy her magnificence. What can up the ante is great hospitality from the staff on the cruise. Therefore, cruise ship staff should always be on top of their game to provide outstanding service to their guests.

Educational qualifications required

Jobs on cruise ships mostly deal with hospitality and service. Hence, typically, you require a Bachelor’s or Master’s degree in Hospitality Management. An MBA in Hospitality Management is the most apt degree for these kinds of roles. With it, you can study subjects that cover all aspects of cruise ship management. The curriculum of MBA ESG’s Hospitality Management program covers crucial subjects such as finance, accounting, statistics, e-marketing, business law, project management, etc. This will ensure you are prepared for any role that involves hospitality on a cruise or otherwise. Organizations usually prefer those with some experience in cruise ship management but you can pursue internships in any kind of hospitality just as well.

Roles and skills

There are a number of roles for graduates of hospitality management on cruise ships. You can get into any stream like finance, administration, or management depending on your interests. The roles, thus, depend on where you are placed.

If you are a hospitality manager, your primary responsibility is to attend to the well-being of guests and ensure all teams work in tandem to make guests feel comfortable. You will also have to oversee administrative tasks such as budgeting, financing, etc. If you are into finance, then you will obviously work on reports and statistics that are essential to understanding the workings of the cruise. Food and beverage managers will be responsible for the inventory, sourcing of food and beverages, and other tasks involving the kitchen and bar.

The primary skills vital for cruise ship hospitality management are great customer service. You should be able to anticipate the needs of the guests and provide service as required. People management is another skill that goes hand-in-hand with customer service. You should be great at handling guests, which will automatically convert to great customer service. The skills you should possess also depend on the role you are assigned.


One of the highest paid roles is that of a Training and Development manager, with salaries averaging up to INR 12,00,000 per year. The next most sought-after post in terms of salary is that of a Chef. As a Chef, you can make about INR 9,90,000 per year, depending on the type of cruise. However, you should also possess excellent culinary skills to become a chef and it’s more of an operational rather than a managerial position. Financial Analysts can make around INR 3,00,000 per year. A Senior Finance Manager can earn approximately INR 9,32,000 per year. As you can see, your salary mainly depends on the role you’ll take up on a cruise ship.

With an MBA in Hospitality Management, you will be able to pursue more authoritative and rewarding positions. The kind of job you’d like to do depends entirely upon you. But, no matter what you choose, whether it is a managerial or operational or administrative role, a degree in Hospitality Management will certainly help you get there faster.

Salary info: PayScale

How to Become A Hospitality Manager/Director?

Hospitality is a complex industry. It encompasses service, people management, and many other facets that have to be synched for it to succeed. Hospitality Managers or Directors are the supervisory heads of an establishment that offers hospitality services. They work with numerous teams within the organization, such as front desk managers, HR, admins, housekeeping, chefs, etc., to ensure everything works like clockwork.

Becoming a hospitality manager takes a lot of hard work, commitment, and hospitality skills. It’s a position that comes with a lot of responsibilities and accountability is quite huge. Therefore, experience in the industry and in management is highly required. Here’s an overview of the path to becoming a Hospitality Manager or Hospitality Director.

Roles and responsibilities

Being the Manager/Director of Hospitality at a lodging or food establishment is a huge responsibility. The seamless working of the establishment lies almost completely in their hands. Some of the responsibilities of a Hospitality Manager include,

  • Overseeing day-to-day operations of the organization
  • Supervising staff and ensuring all departments are running smoothly
  • Inspecting food, beverages, rooms, security, maintenance, etc. to ensure they adhere to the highest quality standards
  • Handling and resolving customer queries and issues
  • Guiding employees to improve and provide quality customer service
  • Forecasting and budgeting
  • Purchasing and bookkeeping
  • In some cases, orientation and training of new employees

Skills required

Hospitality Manager is, as the name suggests, a managerial position. Therefore, the most important skill you should possess is leadership. You will be responsible for each and every entity and activity in the organization and thus, you should, first and foremost, be an able leader. Besides leadership, you should also have impeccable communication skills. You will be dealing with customers from different cultures and backgrounds on a daily basis. You should be able to communicate intelligibly with them. Other crucial skills you should possess are problem-solving, decision-making, customer service, and administration.

Educational qualifications

A Bachelor’s degree in Hospitality Management can get your career off to a good start. You can also opt for a Master’s degree such as an MBA in Hospitality Management to give you a more competitive edge and open the doors to higher and much better positions in the industry. Work experience is an asset in this industry. Thus, it is recommended you skill-up through internships and learnerships.


Salary range largely depends on the designation you hold. Experience also impacts your salary and can play a huge role in the amount you take home. On an average, as a Hospitality Manager, you can make INR 3,60,000 per year. You usually start off with a modest salary of around INR 1,93,000, which can go up to INR 6,83,000 per year.

If you are involved in hotel management, then the average take home is about INR 5,80,650 per year. This is if you are a Hotel Manager. If your role is that of a General Manager at the hotel, then your average earning per year would be about INR 12,20,834. As you can see with all these roles, experience affects the salary and therefore, it is quite important to update yourself on the skills and competencies required to stay afloat in this industry.

Hospitality Management is a multifaceted industry which requires managers to be highly active, committed, patient, and hands-on. There’s a lot to learn from both peers and subordinates and can be quite rewarding for those who truly enjoy the business of managing people and experiences.

Salary info: Payscale [dot] com